Privacy Policy

1. Introduction

Softify Cloud ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud hosting platform and related services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us:

• Name and email address
• Billing information and payment details
• Account credentials
• Organization and team information
• Communications with our support team

2.2 Usage Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, access times)
• Device information
• Usage patterns and feature interactions
• Performance metrics and error reports

2.3 Customer Data

We process and store the applications, databases, and content you deploy on our platform. This data belongs to you, and we only process it as necessary to provide our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send billing information
• Send technical notices and security alerts
• Respond to your comments and questions
• Detect, prevent, and address technical issues
• Analyze usage to improve user experience
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Payment processors (Stripe), email services (Resend), and infrastructure providers
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger or acquisition
• With your consent: When you authorize us to share information

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), secure data centers, regular security audits, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for up to 30 days for backup purposes and as required by law. Customer data is deleted upon request or after the grace period following account termination.

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies for advertising purposes. You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: